Policy Overview

This Refund & Cancellation Policy governs all subscription payments made to AcadifyOS (a product of Palefire Pvt Ltd). We aim to be fair and transparent about when refunds are available.

We encourage all prospective customers to use our free trial to evaluate the platform before committing to a paid subscription.

Refund Eligibility

Refunds may be granted under the following circumstances:

  • Technical issues that prevent you from accessing the platform for more than 72 continuous hours, caused by our systems and not resolved within that period.
  • Accidental duplicate payments for the same subscription period.
  • Annual subscription refunds requested within 14 days of the billing date, provided the account has not been actively used during that period.

Free Trial Period

AcadifyOS offers a free trial period during which you can explore the platform with no payment required. We strongly encourage you to test all features relevant to your academy during this period before subscribing.

No charges are made during the free trial. The trial automatically ends at the specified date — you will only be charged if you choose to continue with a paid plan.

Monthly Subscriptions

Monthly subscriptions are billed at the start of each billing cycle. Because access to the platform is provided immediately upon payment, monthly subscription fees are non-refundable once charged.

You may cancel your monthly subscription at any time, and your access will continue until the end of the current billing period. You will not be billed for the following month after cancellation.

Annual Subscriptions

Annual subscriptions provide a significant discount (equivalent to 2 months free) in exchange for a full-year commitment. Refund terms for annual plans:

  • Within 14 days of payment: A full refund may be requested if the platform has not been actively used (no student data added, no team members invited).
  • After 14 days: No refund is available for the remaining subscription period. You retain access until the annual subscription expires.
  • Partial refunds: We do not offer pro-rated partial refunds for unused portions of an annual subscription.

Cancellation Process

You may cancel your AcadifyOS subscription at any time through your account settings under Billing & Subscription. Cancellation takes effect at the end of the current billing period.

After cancellation, you retain full read access to your data for 90 days, during which you can export all your academy's information. After 90 days, your data is permanently deleted from our servers.

Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Monthly subscription fees (regardless of usage).
  • Annual subscription fees after the 14-day window.
  • One-time setup or onboarding service fees.
  • Custom development or integration fees.
  • Add-on feature fees for features already activated and used.
  • Subscriptions cancelled due to violation of our Terms of Service.

How to Request a Refund

To request a refund, email us at contact@acadifyos.com with the subject line "Refund Request" and include:

  • Your registered email address.
  • The invoice number or payment reference.
  • The reason for the refund request.

We will review your request within 3-5 business days and notify you of our decision by email. Approved refunds are processed within 7-10 business days and credited to your original payment method.

For questions about this policy, contact us at contact@acadifyos.com.