AcadifyOS (a product of Palefire Pvt Ltd) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and website.

By accessing or using AcadifyOS, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services.

Information We Collect

We collect information you provide directly to us, such as when you create an account, enrol students, submit support requests, or contact us:

  • Account data: Name, email address, phone number, and organisation name.
  • Student data: Names, contact details, batch assignments, and academic records entered by academy administrators.
  • Payment data: Billing information processed through our payment partners (we do not store card numbers).
  • Usage data: Log files, IP addresses, browser type, pages visited, and actions taken within the platform.
  • Device data: Device type, operating system, and unique device identifiers.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the AcadifyOS platform.
  • Process transactions and send related information, including purchase confirmations and invoices.
  • Send operational communications such as feature updates, security alerts, and support messages.
  • Respond to enquiries and provide customer support.
  • Monitor usage patterns and analyse trends to improve user experience.
  • Comply with legal obligations and enforce our Terms of Service.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service providers: With third-party vendors who assist us in operating our platform (e.g., payment processors, cloud infrastructure providers).
  • Legal compliance: When required by law, regulation, or legal process.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to you.
  • Consent: With your explicit consent for any other purpose.

Data Storage & Security

Your data is stored on secure cloud servers with encryption at rest and in transit. We implement industry-standard security measures including access controls, regular security audits, and encrypted backups.

While we take every reasonable precaution to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These include:

  • Essential cookies: Required for the platform to function correctly.
  • Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Preference cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

Third-Party Services

AcadifyOS integrates with third-party services including payment gateways (Razorpay), communication services (WhatsApp Business API), and cloud infrastructure. These services have their own privacy policies, and we encourage you to review them.

Children's Privacy

AcadifyOS is a B2B platform designed for academy administrators. Student data is entered by authorised academy staff under the responsibility of the academy. We do not knowingly collect personal information directly from children under 13. Academy administrators are responsible for obtaining appropriate parental consent for student data.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to access and receive a copy of your data.
  • Right to correct inaccurate or incomplete data.
  • Right to request deletion of your data (subject to legal retention requirements).
  • Right to object to or restrict certain processing.
  • Right to data portability.

To exercise any of these rights, contact us at contact@acadifyos.com.

Data Retention

We retain your account data for as long as your account is active or as needed to provide services. Student and operational data is retained for the duration of your subscription plus a 90-day grace period, after which it is permanently deleted upon account closure. Some data may be retained longer to comply with legal obligations.

International Transfers

AcadifyOS operates primarily in India. If you access our services from outside India, your data may be transferred to and processed in India. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for any cross-border data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email and/or by placing a prominent notice on our website. Your continued use of AcadifyOS after changes become effective constitutes your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Palefire Pvt Ltd
Email: contact@acadifyos.com
Kolkata, West Bengal, India